Last updated: May 18, 2025

INTRODUCTION

This Refund Policy explains how DigiArcadia.com (“Company,” “we,” “us,” or “our”) handles refunds for digital video games and related products purchased through our website. We strive to ensure customer satisfaction while maintaining fair business practices for digital goods.

This policy outlines the circumstances under which we will issue refunds, the refund process, and important limitations you should be aware of before making a purchase. By purchasing products from DigiArcadia.com, you agree to the terms of this Refund Policy.

ELIGIBILITY FOR REFUNDS

DigiArcadia.com offers refunds for digital video game purchases under the following conditions:

Time Frame

Refund requests must be submitted within fourteen (14) days from the date of purchase. This time frame aligns with standard industry practices and consumer protection regulations for digital goods.

Playtime Limitations

For video games, refunds are only available if the game has been played for less than two (2) hours. This playtime limitation allows customers to adequately test the game while preventing potential abuse of our refund system.

Game Functionality

Refunds may be issued if the purchased game demonstrates significant technical issues that prevent normal gameplay on systems that meet the minimum requirements specified on the product page. We reserve the right to verify reported technical issues before processing a refund.

Pre-ordered Games

For pre-ordered games that have not yet been released, you may request a refund at any time prior to the release date. After release, the standard 14-day/2-hour playtime refund policy will apply.

Account Standing

Your account must be in good standing, with no violations of our Terms of Service. Accounts that have been suspended or terminated for policy violations may not be eligible for refunds.

REFUND PROCESS

To request a refund for a purchase made on DigiArcadia.com, please follow these steps:

How to Submit a Refund Request

  1. Log in to your DigiArcadia.com account.
  2. Navigate to your “Purchase History” in your account dashboard.
  3. Locate the game or product you wish to refund.
  4. Click the “Request Refund” button next to the eligible purchase.
  5. Complete the refund request form, providing a reason for your refund request.
  6. Submit your request.

Refund Review Process

All refund requests are reviewed by our customer service team. We strive to process all refund requests within 3-5 business days from the date of submission. You will receive email notifications regarding the status of your refund request.

Refund Method

Refunds will be issued using the original payment method used for the purchase whenever possible. If we are unable to refund to your original payment method for any reason, the refund will be issued as store credit to your DigiArcadia.com account.

Refund Timeline

Once approved, refunds typically take:

  • 3-5 business days for credit card payments
  • 7-10 business days for bank transfers
  • 24-48 hours for store credit

Please note that while we process refunds promptly on our end, the actual time it takes for the funds to appear in your account depends on your payment provider’s processing times.

NON-REFUNDABLE ITEMS AND CIRCUMSTANCES

While we strive to provide a fair refund policy, certain purchases and situations are not eligible for refunds:

Non-Refundable Digital Products

The following digital products are not eligible for refunds under any circumstances:

  • In-game purchases, virtual currency, or consumable items that have been used or redeemed
  • Downloadable Content (DLC) that has been consumed, modified, or transferred
  • Game bundles where any component has been played for more than two hours
  • Products clearly marked as “non-refundable” at the time of purchase

Account Violations

Refunds will not be issued if:

  • Your account has been suspended or terminated due to violations of our Terms of Service
  • We have detected fraudulent activity or abuse of our refund system
  • The purchase was made using unauthorized payment methods

Time and Usage Limitations

Refunds will not be processed if:

  • The refund request is submitted more than 14 days after purchase
  • The game has been played for more than two hours
  • You have previously received a refund for the same product

Technical Requirements

Refunds based on technical issues will not be approved if:

  • Your system does not meet the minimum requirements clearly stated on the product page
  • The issue is related to third-party software or hardware incompatibilities not within our control
  • The issue can be resolved through reasonable troubleshooting steps provided by our support team

We reserve the right to deny refund requests that we determine, in our sole discretion, are an attempt to abuse our refund policy or are made in bad faith.

SPECIAL CIRCUMSTANCES

Promotional Purchases and Sales

If you purchase a game at full price and it goes on sale shortly after your purchase (within 7 days), you may request a refund and repurchase the game at the sale price. This request must still fall within our standard 14-day/2-hour playtime refund window.

Bundle Purchases

For game bundles, refunds are available only if the combined playtime for all games in the bundle is less than two hours and the refund request is made within 14 days of purchase. If any single game in the bundle exceeds the two-hour playtime limit, the entire bundle becomes ineligible for refund.

Pre-order Cancellations

Pre-ordered games may be canceled and refunded at any time before the release date. After release, our standard refund policy (14 days from release date, less than 2 hours of playtime) applies.

Account Termination

If you choose to terminate your DigiArcadia.com account, any purchases made on the account are not eligible for refunds unless they independently meet our refund criteria prior to the account termination request.

CUSTOMER SUPPORT AND CONTACT INFORMATION

If you have any questions about our Refund Policy or need assistance with a refund request, our customer support team is here to help.

Contact Methods

You can reach our customer support team through the following channels:

  • Email: [email protected]
  • Support Ticket: Available through your account dashboard
  • Response Time: We strive to respond to all inquiries within 48 hours during business days

Dispute Resolution

If you believe your refund request was incorrectly denied or you have a unique situation not covered by this policy, please contact our customer support team with details of your case. We will review each situation individually and work toward a fair resolution.

Feedback

We value your feedback on our products and services. If you’re requesting a refund due to dissatisfaction with a game, we encourage you to share your specific concerns. Your feedback helps us improve our product offerings and selection criteria.

POLICY UPDATES

We reserve the right to modify this Refund Policy at any time. Changes to our Refund Policy will be effective immediately upon posting the updated policy on our website.

Notification of Changes

When we make material changes to this Refund Policy, we will notify you by:

  • Posting a notice on our website
  • Updating the “Last updated” date at the top of this policy
  • Sending an email notification to the email address associated with your account (for significant changes)

Governing Policy

The Refund Policy in effect at the time of your purchase will govern that transaction. However, we encourage you to review this policy regularly to stay informed about our refund practices.

Continued Use

Your continued use of DigiArcadia.com after changes to the Refund Policy constitutes your acceptance of the updated terms. If you do not agree with the changes to our Refund Policy, you may close your account, though this will not entitle you to refunds outside the terms of this policy.